Privacy Policy
Your privacy is important to us. This policy explains how Convergent Studios LLC collects, uses, and protects your information.
Effective Date: January 23, 2025
Last Updated: January 23, 2025
Company Information
Legal Entity: Convergent Studios LLC
DBA: Convergent Software
Location: Maury County, Tennessee, United States
Contact: contact@convergent-software.com
Phone: (615) 492-0053
Information We Collect
Personal Information
- Contact information (name, email address, phone number, business address)
- Professional information (company name, job title, industry)
- Communication records (emails, support tickets, consultation notes)
- Payment information (processed through secure third-party payment processors)
Technical Information
- IP address and general location information
- Browser type, device information, and operating system
- Website usage data and analytics (pages visited, time spent, referral sources)
- Cookies and tracking technologies
Healthcare-Related Information
For healthcare clients and HIPAA-covered entities:
- Protected Health Information (PHI) is handled under separate Business Associate Agreements
- All healthcare data processing complies with HIPAA Security and Privacy Rules
- No PHI is stored on public websites or marketing systems
How We Use Your Information
Service Delivery
- Provide software development services
- Communicate about projects and support
- Process payments and maintain records
- Deliver technical support and maintenance
Business Operations
- Improve our services and website
- Send relevant business communications
- Analyze usage patterns and preferences
- Comply with legal requirements
Information Sharing and Disclosure
We DO NOT sell personal information
Convergent Studios LLC does not sell, rent, or trade personal information to third parties for monetary consideration.
Limited Sharing Circumstances:
- Service Providers: Trusted third-party services (hosting, analytics, payment processing) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Business Transfer: In connection with a merger, acquisition, or sale of assets (with continued privacy protection)
- Consent: When you explicitly authorize information sharing
Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Multi-factor authentication systems
- Regular security audits and updates
- Access controls and role-based permissions
- Employee security training and NDAs
- Incident response and breach notification procedures
- SOC 2 compliant development processes
Your Privacy Rights
Under applicable privacy laws (including CCPA, GDPR, and state privacy laws), you have the right to:
Access & Control
- Know what personal information we collect
- Access your personal information
- Correct inaccurate information
- Delete your personal information
Opt-Out Rights
- Opt out of marketing communications
- Opt out of data sharing (where applicable)
- Limit use of sensitive personal information
- Non-discrimination for exercising rights
How to Exercise Your Rights
Contact us at contact@convergent-software.com or (615) 492-0053. We will respond to verified requests within 45 days.
Note: Some information may be retained for legal compliance, security, or legitimate business purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality, security | Session/1 year |
| Analytics | Website performance, user behavior | 2 years |
| Marketing | Relevant content, lead tracking | 1 year |
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Third-Party Services
We use trusted third-party services that may collect information subject to their own privacy policies:
Analytics
Google Analytics, website performance monitoring
Communication
Email services, CRM systems, video calls
Infrastructure
Cloud hosting, CDN, security services
Data Retention
We retain personal information for as long as necessary to:
- Provide our services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and continuity
Typical retention periods: Contact information (7 years), project data (10 years), marketing data (3 years), website analytics (26 months).
International Data Transfers
Convergent Studios LLC operates from Tennessee, USA. If you are located outside the United States:
- Your information may be transferred to and processed in the United States
- We ensure appropriate safeguards for international transfers
- Data processing complies with applicable international privacy frameworks
- Healthcare data remains within HIPAA-compliant infrastructure
Children's Privacy
Our services are designed for businesses and professionals.
We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you via email or website notice for significant changes
- Continued use of our services constitutes acceptance of the updated policy
- Previous versions are archived and available upon request
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
Privacy Officer
Convergent Studios LLC
Maury County, Tennessee
Email: contact@convergent-software.com
Phone: (615) 492-0053
Response Timeframe
• Privacy requests: 45 days
• General inquiries: 2 business days
• Security concerns: 24 hours
• HIPAA requests: 30 days